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Refund Policy

When an On The Radar AI credit pack or plan can be refunded, what to put in your request, how long the money takes to come back and which cases are excluded.
Oct 19, 2026

These rules apply to credit packs and plans bought on On The Radar AI. If a purchase did not work out for you, here is when we return the money and how to request it.

Who Qualifies for a Refund

We can refund an order when both conditions below hold:

  • We receive your request within 7 days of the purchase date, meaning the day a credit pack was bought or the day of a subscription's first payment.
  • The paid features on the account have barely been used.

One-time packs are included. If a pack is no more than 7 days old and none of its credits have been used, the full amount can come back to you. Credits that were returned after a failed render are treated as unused.

Asking for a Refund

Write to support@ontheradarai.video and include:

  • The email address of the account that made the purchase
  • An order number or receipt reference, if you have one
  • Optionally, a short note on why you are asking

How Long It Takes

Approved refunds go back to the payment method used at checkout. Banks and card issuers normally need 5-10 business days to show the amount on your statement.

What We Cannot Refund

The following situations fall outside what this policy can pay back:

  • Accounts that have already made substantial use of the service, such as spending much of their credit balance or rendering many clips
  • Renewal charges on a plan when the request arrives outside the 7-day window
  • One-time packs older than 7 days, or packs whose credits have been used, unless the law requires a refund
  • Accounts that violated the Terms of Service or abused the refund process

Cancelling a Subscription

A plan can be cancelled whenever you like so that it stops renewing. That ends future charges but does not on its own refund any payment already made.

Chargebacks

Please talk to support first before raising a dispute with your bank, so we can try to fix the problem together. Access to the account may be limited while a chargeback is still open.

Consumer rights that the law grants you and that cannot be waived continue to apply regardless of anything in this policy.

Questions about refunds go to support@ontheradarai.video.